Didn't find the answer you were looking for?
Please do not hesitate to contact us, we are happy to help!
Frequently Asked Questions
Answers to common questions about accounts, courses, payments, and group registrations.
We’re expanding our learning offerings and moving to a more streamlined platform that allows On-Demand courses, live instruction, and virtual events to live in one place while improving the learner experience.
No. You will not lose access to courses you’re currently taking or those you’ve already completed. To access your previously purchased courses, click here.
For now, we’re keeping accounts separate to protect your progress. Migrating accounts at this stage could result in the loss of progress in courses that are currently in progress.
Yes, a new account is required for now.
We know this can feel inconvenient, and we want to reassure you that we’re planning to migrate all previously completed courses in the future. Any courses completed using the same email address will be moved into your new account when that process is complete.
At this time, migrating accounts could result in the loss of progress in courses that are currently in progress. To avoid that, we’re waiting until it’s safe to transfer completed courses without disrupting active learning.
If you are mid-course, you will continue to access that course on its current platform until completion.
Future courses will be accessed through the new platform.
For now, we’re keeping accounts separate to protect your progress. Migrating accounts at this stage could result in the loss of progress in courses that are currently in progress.
Yes. Certificates for completed courses will remain accessible. You can view previously completed courses and their respective certificates here.
Course content remains grounded in the same values-driven, evidence-based practice FTF is known for. Some courses may receive updates or improved organization over time.
Most On-Demand courses are self-paced. However, access period varies by course and may be found on the registration form.
Live courses and events will have scheduled sessions, which will be clearly noted within the course curriculum.
You can reach out to the FTF team using the contact information listed at the bottom of this page.
Yes, the new platform is designed to support learners worldwide.
For the time being, translated courses may still be found on our current platform. We expect updated translated courses, along with previously translated offerings and new languages, to launch on the new platform in the Spring of 2026.
Yes. For now, translated courses will continue to be offered here, with more international content coming soon. Simply click on your native language to explore the available translated on-demand and live courses.
When you register for a course or are invited to the platform, you’ll receive an email from FTF with a link to set your password. Click the link, create your password, and your account will be activated.
No. You can purchase a course first. After checkout, you’ll be prompted to create your account and set a password.
First, check your spam or promotions folder. If you still don’t see it, contact the FTF On-Demand team using the form below and we’ll help you get access.
We recommend using one email address per learner. Creating multiple accounts can cause access or progress issues.
Make sure you’re logged in using the same email address you used at checkout. If you’re still missing a course, contact the FTF team using the contact form below.
You can view and download your certificates directly from your account.
Access your certificates here.
You can update your name and email address at any time by logging into your account profile.
Visit your account settings here.
Changes made in your profile will be reflected across your courses and certificates.
Playback issues are most often related to browser settings or compatibility. Below are some common causes and troubleshooting steps.
Possible causes:
Browser compatibility issues
Outdated browser version
Cached data or browser extensions
Recommended troubleshooting steps:
Clear the browser cache and restart the browser.
Make sure the browser is fully up to date.
Try a different browser (we recommend Google Chrome).
Open the course in an Incognito or Private window (this helps rule out extension issues).
Restart the device.
If possible, try accessing the course on a different device.
If issues persist after trying these steps, please contact our support team for further assistance below.
Once logged in, select My Dashboard. All courses you’re enrolled in will appear there.
Yes. FTF supports group purchases for schools, clinics, and organizations.
Courses with 3 CEUs or more qualify for discounts:
10% off for 10+ seats
20% off for 20+ seats
Click here to request an invoice.
Once payment is processed, we will issue enrollment instructions or access codes for your team.